Energy Billing. The town of Galveston has continued to develop a good and plan that is equitable deal with energy payment for clients that sustained pipeline harm leading to water leakages throughout the freeze.

This policy adjusts customers’ bills in order to prevent expenses from usage excesses because of water line leakages.

Numerous town water clients experienced water line breaks as a result of freezing conditions week that is last. The city performed meter reads because it does each month throughout the week-end of February 20-21, plus the outcomes reveal the consequences regarding the freezing temperatures on water use. The town received a lot more than 2,000 needs from water clients to do meter cutoffs and roughly 16,000 reports had a consumption that surpassed January’s amount.

To handle the large number of records with extra use, the city will bill customers the smaller level of their February and January bills. Clients whoever February consumption ended up being add up to or not as much as January will get a bill in line with the February that is actual usage. Then the January amount will be billed if February usage exceeds January. As an example, if a person’s January bill totaled $105, nevertheless the February consumption totaled $190, the client could be billed $105. This can account fully for extortionate usage brought on by water leakages.

“Our IT, Utility Billing and Finance departments have actually analyzed energy payment accounts and established a reasonable policy to make sure residents usually do not get astronomical bills as a result of water line leakages,” City Manager Brian Maxwell stated.

If a person, upon getting their March and April bills, determines that the adjustment that is additional be warranted predicated on their records for a drip that happened after February’s read, the client should contact energy Billing at

At the time of February first, 2016, utility payments online utilizing a credit or debit card are FREE! The town has partnered with a brand new supplier and it is passing in those cost cost cost savings for you, our client.

In addition, the town also provides an automobile re re re payment system where in fact the quantity due is drafted immediately every month.

*Please note a $0.75 solution charge may be added and gathered by a party that is third for eCheck re payments.

City Providing Payment Plans for Past Due Accounts

Starting might 7 th , the town is likely to be disconnecting water service for clients who possess a previous balance that is due.

Galveston’s Utility Billing division is searching to work alongside residents that have fallen behind on the bills by providing payment plans before disconnecting solution. With Hurricane Harvey, the holiday’s, as well as an unusually cool start of 12 months, the division stopped turning down water to clients’ houses or companies who had been delinquent final fall. They shall resume disconnections for non-payment beginning on might 7, 2018.

Clients wanting to avoid high priced charges and interruption of solutions ought to take part in the re re payment plan program open to them. Searching for this program that is penalty-free simple. Those in need of assistance associated with the relief can stick to the actions below:

1. Call the energy Billing department at 409-797-3550 during normal company hours.

2. Create a re re payment to start out your enrollment when you look at the system.

3. Set up a repayment arrangement for the staying stability.

The program will be accessible through might 4, 2018. Clients whom enroll will likely be expected to make each payments that are scheduled on-time, without any extensions offered. a payment that is missed in the re payment arrangement will reinstate charges and void your enrollment.

To register today because of this gracious offer by the City’s energy billing division, please phone 409-797-3550. To get more information,

New energy payment launching that is web-portal August

City of Galveston energy clients in August will dsicover a brand best term paper sites new utility payment web-portal whenever accessing their bills online.

The brand new internet site will roll down on Monday, August 5, and gives additional and upgraded features for clients. These modifications consist of easy-to-view repayment dates and payments due, and payment that is in-depth.

Clients with numerous reports will more be able to easily toggle between various properties and records. The brand new update additionally provides the city the capacity to send communications to clients through their online account. There will also be additional protection features into the brand new design to guard clients.

Clients enthusiastic about seeing the brand new web-portal may drop by the Utility Billing Department regarding the very very first flooring of City Hall at 823 25th Street.

Clients will maybe not need certainly to change their current logins for the brand new web-portal. If customers never have yet finalized in, they might develop a login by going to the “Pay our Water Bill” tab in the website of www.galvestontx.gov.

If clients have actually any queries in regards to the utility that is new web site, they have been welcome to phone Utility Billing at 409-797-3550.